TERMS + CONDITIONS
By entering and using the DISHONOR™ / DISHONOR LONDON™ website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.
You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
GUARANTEE
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to DISHONOR. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations.
DELIVERY TIMESCALE
We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are out of the control of DISHONOR, the courier, or both which may cause a delay. Although we will do everything to prevent this happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order.
DAMAGED OR DEFECTIVE GOODS
If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.
In the event that you have a complaint regarding a product or service purchased from dishonor please contact us at info@dishonorlondon.com
RETURNS POLICY
You may choose to return any items purchased online to the address below:
DISHONOR Returns Department.
Woodedge, 3 The Baredown, Nately Scures, Hook. RG27 9JT
You can return any item for an exchange or refund within 14 days if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice.
We advise you to send your items back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse or shops. This will ensure that you will receive a full refund even if your goods are mislaid in the post.
Please don't forget to complete your returns form and details of the refund or exchange you require. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund back to the original payment method or the card originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future.
ORDER ACCEPTANCE AND CONTRACT
Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.
There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).
The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. Please have a look at our Returns policy for details of how to return goods to us. To securely receive payments over the internet, we use PAYPAL to protect your personal information and payment details.
ABOUT THE DISHONOR/DISHONOR LONDON WEBSITE
INTELLECTUAL PROPERTY RIGHTS
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to DISHONOR. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of DISHONOR. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.
ACCURACY OF CONTENT
To the extent permitted by law, DISHONOR gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.
If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.
PRICES AND PROMOTIONS
Prices are as set out on the website and include VAT at the current rate but exclusive of delivery charges. We reserve the right to alter prices at any time.
If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.
LIMITATION OF LIABILITY
To the extent permitted by law, DISHONOR will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
DISHONOR’s total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by DISHONOR to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
MESSAGES DISCLAIMER
You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.
SUSPENSION OF SITE
We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. DISHONOR will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.
JURISDICTION OF SITE
This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with DISHONOR you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
PRIVACY + COOKIES
We are committed to protecting and respecting your privacy. This policy (together with our Terms + Conditions) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal information and how we will use it.
By entering and using the DISHONOR website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site. You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
PRIVACY + COOKIE POLICY
If and When Cookies are used on this website your consent status will be requested. Following any use of cookies and your consent will be required for all cookie use on this site. You can revoke your consent to non-essential cookies at any time.
This website (the “Site” www.dishonor.co.uk) is owned and operated by DISHONOR Limited ("DISHONOR, DISHONOR LONDON", “we”, “our”, and “us”).
You may give us information about you by placing orders or filling in forms on our Site or by corresponding with us by phone, email or otherwise. This includes information you provide when you: Register to use our Site; place an online order on our Site or in person; sign up to receive our newsletter; enter a competition, promotion or survey; participate in social media functions on our Site; and report a problem with our Site,
We may collect, store and use information about your visits to the Site and about your computer, tablet, mobile or other device through which you access the Site. This includes the following information:Technical information, including the Internet protocol (IP) address, your login information, your browser type and settings, time zone setting, browser plug-in types and versions, operating system and platform, and geographical location; andinformation about your visits and use of the Site, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site, pages you viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks and mouse-overs), and website navigation and search terms used.
Information we collect about you from other sources
We may also collect information about you from other sources, such as commercially available sources.
We use analytics tools, Facebook Pixel and Google Ad words Conversion Tracking on our Site. These tools automatically collect information about you when you click on one of our ads displayed on Facebook or alongside a Google search and any other participating ad networks.
In order to improve the Site, during certain times we may use small files commonly known as “cookies”. A cookie is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (your “device”) from the Site and is stored on your device’s browser or hard drive. The cookies we use on the Site won’t collect personally identifiable information about you and we won’t disclose information stored in cookies that we place on your device to third parties.
By continuing to browse the site, you are agreeing to our use of cookies.If you don’t want us to use cookies when you use the Site, you can set your internet browser not to accept cookies. However, if you block cookies some of the features on this Site may not function as a result.
The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
You also have the following rights under data protection laws to request that we rectify your personal information which is inaccurate or incomplete.
In certain circumstances, you have the right to: Request the erasure of your personal information erasure (‘right to be forgotten’);Restrict the processing of your personal information to processing to which you have given your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of others.
ABOUT THE DISHONOR WEBSITE
INTELLECTUAL PROPERTY RIGHTS
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to DISHONOR. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of DISHONOR. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.
ACCURACY OF CONTENT
To the extent permitted by law, DISHONOR gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.
If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.
LIMITATION OF LIABILITY
To the extent permitted by law, DISHONOR will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
DISHONOR’s total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by DISHONOR to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
MESSAGES DISCLAIMER
You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.
SUSPENSION OF SITE
We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. DISHONOR will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.
JURISDICTION OF SITE
This website, its content and any contracts arising out of it are governed by and construed in accordance with English law. By entering into a contract with DISHONOR you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
CONTACT US
If you have any questions, please feel free to contact us by email at: info@dishonor
Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.